Terms, Conditions, Shipping Policies
Hatching Egg Policy – Please Read Before Ordering
Hatching eggs are always a gamble. While we work incredibly hard to provide you with the freshest, healthiest, and most fertile eggs possible, there are many factors that affect hatch success once eggs leave our farm. Please read the following carefully before placing your order.
Shipping & Carrier Responsibility
Once your package leaves Humblebee Hatchery, we are no longer responsible for circumstances beyond our control, including but not limited to:
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Lost or delayed packages
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Mishandled or damaged shipments
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Rough handling during transit
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Reduced hatchability due to shipping stress
Every order is packaged with exceptional care using protective materials to give your eggs the best possible chance of arriving safely. All shipments are insured. If your package arrives damaged or significantly delayed, please contact us immediately. We will gladly work with the shipping carrier to file a claim and help resolve the issue.
Hatch Rate Disclaimer
We cannot guarantee hatch rates on shipped hatching eggs.
Shipping is hard on fertile eggs, and hatch success can vary greatly depending on handling during transit, incubation methods, incubator calibration, humidity, temperature, and many other factors beyond our control.
At Humblebee Hatchery, we do our part by:
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Collecting and shipping the freshest eggs possible.
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Maintaining appropriate hen-to-rooster ratios for excellent fertility.
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Regularly test-hatching our own eggs to monitor fertility.
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Carefully selecting only clean, high-quality eggs for shipment.
We strongly encourage every customer to research proper incubation practices before purchasing hatching eggs to give themselves the best chance of success.
Refund Policy
Because hatching eggs are a perishable product and many factors affecting hatch rates are outside of our control, all sales are final. We do not offer refunds on hatching egg orders.
We're Here to Help
If you experience a poor hatch, please don't hesitate to reach out. We genuinely care about our customers' success and are always happy to help troubleshoot incubation issues, review your hatch, and offer advice. In certain situations, and when availability allows, we may choose to offer replacement eggs at our discretion.
Our goal is to give every customer the very best chance at a successful hatch, and we stand behind the quality and care that goes into every egg we send.
Chick Ordering & Pickup Policy
Please Read Before Ordering
We are not currently shipping live chicks. We hope to begin offering chick shipping in the Spring/Summer once our NPIP certification is complete. Until then, chicks are available through on-farm pickup or local delivery only.
Pre-Orders & Wait Times
When you place an order with Humblebee Hatchery, you are placing a pre-order. This means we hatch to order rather than keeping large numbers of chicks on hand.
Because we work with living animals, our timelines are always estimates. Egg production, fertility, broody hens, hatch rates, and the health of our breeding flock all play a role in when your chicks are ready. We simply cannot rush nature.
Our typical wait time may be 2–3 months, and specialty breeds or older birds may take even longer.
If you need chicks immediately or are unable to accommodate a potentially extended wait, we respectfully recommend waiting for one of our Farm Days, when we often have extra chicks available for purchase.
Our priority is raising healthy, well-started birds—not mass-producing chicks. We intentionally hatch in small batches to ensure the highest level of care for every chick we produce. We truly appreciate your patience and understanding.
72-Hour Live Chick Guarantee
We proudly stand behind the health of our chicks.
If a chick passes away within 72 hours of pickup or local delivery, we will offer a replacement or refund when appropriate. Replacements are subject to availability.
Every order includes a starter care package and care instructions to help your new chicks get off to the best possible start.
If you notice a problem, contact us immediately. Please do not wait. Young chicks can decline quickly, and the sooner we know there's an issue, the better chance we have to help troubleshoot, offer guidance, or determine the best course of action.
Communication
If your order experiences an unexpected delay due to fertility, hatch rates, weather, broody hens, or any other circumstance, we will contact you as soon as possible. We are always happy to answer questions about your order and appreciate open communication throughout the process.
Chargebacks
If you have concerns about your order or wait time, please reach out to us first. We are committed to working with our customers whenever possible.
Initiating a chargeback without first attempting to resolve the issue with us may result in being permanently ineligible to purchase from Humblebee Hatchery in the future. Chargebacks are costly for small businesses and are often unnecessary when a simple conversation can resolve the problem.
We are a small family-run hatchery, and every chick is raised with care. Thank you for supporting our farm and for trusting us with your flock.
Accepted Payment Methods
- Credit / Debit Cards
-Paypal
- Venmo/Cash App/Apple Pay
-Cash is king